Refunds - Diabetes WA
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Refunds and returns

Refund Policy

Please choose carefully. Diabetes WA will be happy to exchange or refund faulty merchandise when proof of purchase is supplied. Due to health reasons, no refunds or exchanges can be given on Diabetes products that have been incorrectly ordered.

Diabetes WA regrets that it is not permitted to exchange NDSS goods incorrectly ordered by the Registrant. Under the conditions of the Commonwealth Head Agreement, Diabetes WA cannot dispatch goods unless you have provided all the necessary information and made the required payment.

Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in a damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.

If you would like to return a faulty product please email our customer service
team at DWAShop@diabeteswa.com.au or call 1300 001 880. Once you have contacted our customer service team we will advise you on where to post your return.36 588.

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